Shipping policy

Last Updated: May 2026

Thank you for shopping with Spino. We are committed to delivering your orders safely and efficiently. Please review the following Shipping Policy for information regarding order processing, shipping timelines, delivery conditions, and related terms.

1. Order Processing

Orders are typically processed within [3–5] business days after confirmation of the order.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Once your order has been processed and shipped, you may receive a confirmation message or shipping update where applicable.

2. Shipping Areas

We currently ship within Egypt. Availability of delivery services may vary depending on the customer’s location and courier coverage.

For inquiries regarding specific delivery locations, please contact our customer support team before placing an order.

3. Delivery Timeframes

Estimated delivery times:

  • Cairo & Giza: [3–5] business days
  • Other Governorates: [5–7] business days

Delivery times are estimates only and may vary due to:

  • Courier operations
  • Public holidays
  • Weather conditions
  • High order volumes
  • Remote delivery locations
  • Circumstances beyond our reasonable control

Spino is not liable for shipping delays caused by third-party courier services.

4. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location
  • Order size or weight
  • Promotional offers or free shipping campaigns

Applicable shipping charges will be displayed during checkout before order confirmation.

Any promotional free shipping offers may be subject to specific conditions, minimum order values, or limited-time campaigns.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers are responsible for:

  • Providing accurate contact and delivery information
  • Ensuring availability to receive the order
  • Paying the full amount upon delivery

Repeated order refusals or failed delivery attempts may result in restrictions on future Cash on Delivery orders.

6. Failed Deliveries and Incorrect Information

Customers are responsible for providing accurate shipping details.

If delivery fails due to:

  • Incorrect address information
  • Incorrect phone number
  • Customer unavailability
  • Refusal to receive the order without valid reason

the customer may be responsible for additional shipping or re-delivery charges.

Spino reserves the right to refuse future orders in cases of repeated failed deliveries or abuse of the ordering system.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving the shipment.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos or videos of the package and products
  • A description of the issue

After review, we may offer a replacement, refund, or appropriate resolution depending on the case.

8. Order Tracking

Where available, shipment tracking information may be provided through the courier service or customer support communication channels.

Tracking availability depends on the shipping provider used for the order.

9. Delays Beyond Our Control

Spino shall not be held responsible for delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:

  • Natural events
  • Transportation disruptions
  • Government restrictions
  • Public emergencies
  • Courier operational issues

10. Contact Information

For shipping-related inquiries, please contact us:

Email: info@spinonaturaltalk.com

Website: www.spinonaturaltalk.com

Phone/WhatsApp: 01229122203