Terms of service

Terms of Service

Last Updated: May 2026

Welcome to Spino (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services, including purchases made through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General Information

This website is operated by Spino. Throughout the Site, the terms “we,” “us,” and “our” refer to Spino.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Continued use of the Site after changes are posted constitutes acceptance of those changes.

2. Eligibility and Use of the Site

By using this Site, you confirm that:

  • You are at least 18 years old or are using the Site under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use the Site for unlawful, fraudulent, or abusive purposes.

You agree not to:

  • Interfere with the security or operation of the Site
  • Attempt unauthorized access to systems or accounts
  • Use the Site in a manner that may damage the business, reputation, or operations of Spino

3. Products and Services

Spino offers skincare, haircare, and cosmetic products for personal use only.

We make reasonable efforts to accurately display product descriptions, images, ingredients, and colors. However:

  • Actual product appearance may vary depending on screen settings and lighting.
  • Natural products may vary slightly in texture, scent, or appearance between batches.

All products are subject to availability.

We reserve the right to:

  • Limit product quantities
  • Discontinue products without notice
  • Refuse or cancel orders at our discretion
  • Correct pricing or typographical errors

4. Product Use Disclaimer

Our products are intended for cosmetic and personal care purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary between individuals depending on skin type, hair type, lifestyle, allergies, and usage patterns.

Customers are responsible for reviewing product ingredients before use, especially if they have allergies, sensitivities, or medical conditions.

We recommend conducting a patch test before full use of any skincare or haircare product.

Discontinue use immediately if irritation or adverse reactions occur and consult a qualified healthcare professional if necessary.

5. Pricing and Payments

All prices displayed on the Site are listed in [EGP] unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice.

Payment methods may include:

  • Cash on Delivery (COD)
  • Credit or debit cards
  • Digital wallets or payment gateways

Orders may be canceled if:

  • Payment cannot be processed
  • Fraudulent or suspicious activity is detected
  • Required information is incomplete or inaccurate

6. Shipping and Delivery

Delivery times are estimates only and may vary depending on location, courier operations, public holidays, weather conditions, or other external factors.

Spino is not liable for delays caused by shipping providers or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Additional delivery fees resulting from incorrect addresses or failed delivery attempts may be charged to the customer.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the hygienic nature of cosmetic and personal care products, only products that are unopened, unused, and in their original sealed packaging may be eligible for return, except in cases of damaged, defective, or incorrect products.

8. Intellectual Property

All content on the Site, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Text
  • Graphics
  • Images
  • Videos
  • Packaging designs
  • Website content

is the property of Spino or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

9. User Content and Reviews

If you submit reviews, comments, testimonials, photos, or other content to Spino:

  • You grant us the right to use, reproduce, publish, and display such content for marketing and business purposes.
  • You confirm that your content does not violate any third-party rights or applicable laws.

We reserve the right to remove content deemed inappropriate, misleading, offensive, fraudulent, or harmful.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Spino shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Allergic reactions arising from undisclosed sensitivities
  • Misuse or improper storage of products
  • Delays or interruptions beyond our reasonable control

Our total liability relating to any order or product shall not exceed the amount paid for the relevant product.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Third-Party Services

The Site may contain links to third-party platforms, payment providers, social media services, or external websites.

We are not responsible for the content, policies, or practices of third-party services.

13. Termination

We reserve the right to suspend or terminate access to the Site or cancel orders if we believe a user has violated these Terms, engaged in fraud, abused our services, or harmed our business interests.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising from the use of the Site or purchases made through the Site shall be subject to the jurisdiction of the competent Egyptian courts.

15. Contact Information

For questions regarding these Terms of Service, please contact us at:

Business Name: Spino

Email: info@spinonaturaltalk.com

Website: www.spinonaturaltalk.com

Phone/WhatsApp: 01229122203